3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Homecare Specialist II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing order release, billing setup, and documentation follow-up to support timely revenue realization.

• Reviewing orders in ship pending for missing elements and coordinating with internal/external customers to obtain required information for release.

• Partnering with Sales and internal stakeholders to obtain approvals and resolve issues that prevent order release or billing.

• Prioritizing daily worklists based on departmental inflows to minimize billing delays and revenue loss, including recertifications/reauthorizations for subsequent rental cycles.

• Maintaining courteous, timely customer communication while identifying process improvements, providing peer backup coverage, and completing additional assigned responsibilities.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND five (5) years of experience in customer service, call center, and/or healthcare collections

Additional qualifications that could help you succeed even further in this role include:

• Experience with Microsoft Office applications.

• Strong customer service skills with demonstrated ability to interact professionally with employees and external contacts while maintaining a positive, service-oriented approach.

• Experience working with ERP and related systems (e.g., HERO, Oracle, Delair, FileNet, Genesis).

• Strong critical thinking skills and demonstrated ability to work independently and in a team environment.

• Ability to multi-task and adapt in a fast-paced, changing environment.

• Demonstrated ability to maintain confidentiality, exercise discretion, and apply sound business judgment.

Work location: Remote – United States

Travel: less than 10%

Relocation Assistance: Not authorized

Additional Requirements

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.