Mercury

Customer Support Specialist assisting users across various channels

The specialist will be responsible for providing excellent customer service by answering user questions via chat, email, and phone, handling account requests like disputes and applications, and teaching customers how to use the product effectively. They will also identify systemic flaws, work with engineering on bugs, and communicate user needs to partner banks.

Recruiting Coordinator managing interview logistics and enhancing candidate experience

Business Development Manager growing accounts and sourcing new opportunities in healthcare.

Senior Brand Designer creating visual storytelling for Mercury's campaigns

This role involves leading the creative development of large-scale visual storytelling for brand campaigns, ensuring seamless connection across various formats like out-of-home, digital placements, and social media. The designer will also translate complex brand strategy into simple, magnetic visual stories and art-direct campaigns that resonate emotionally with founders and builders.

Staff Product Manager at Mercury leading Risk Onboarding strategy and execution

Account Development Manager helping customers deepen product adoption at Mercury

This leader will own the accounting partner strategy, craft the program roadmap, identify growth opportunities, and recruit high-impact accounting firms to scale the partnerships channel into a core acquisition engine. Responsibilities include managing day-to-day relationships with firms, translating partner insights into product feedback, and leading deal negotiations and agreement structuring.

This role involves leading and developing a team of Account Development Managers by providing structured coaching, setting performance standards, and hiring new team members. The manager will also own team performance against expansion and adoption metrics while shaping strategy and serving as a customer feedback loop to product teams.