Banking for startups: mercury.com
Customer Support Specialist – Weekend
Location
California + 2 moreAll locations: California, New York, Oregon
Posted
1 day ago
Salary
$43.1K - $58.4K / year
Job Description
Job Requirements
- 2+ years of experience in a Customer Experience / Customer Support role
- Consistently exercise empathy
- Exude competence
- Always seek to answer the question behind the question
- Understand how to translate complex terminology into clear, human user communication
- Enjoy thinking about how to automate as much of your job as possible
- Keep a clean, ordered inbox
- Stay calm and collected while working on ten things at once
- Feel confident talking with startup folks in person, over chat, or on the phone
- Use creativity while working within difficult constraints
- Show kindness in the face of unpleasantness
Benefits
- base salary
- equity (stock options)
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