• Oversees multiple data collection projects locally and globally. • Works with clients and horizontal functions (recruitment, HR, finance, IT) to ensure program success. • Sets methods of daily production reporting. • Reviews important data. • Responsible for compiling timekeeping records for management level, approval, and submission. • Approves time-off requests. • Helps to drive Lean implementation amongst team members. • Monitors budget spending for projects. • Approves equipment requests and spending. • Conducts interviews for PM and SPM level positions. • Decides on hiring. • Meets with clients for updates on ongoing projects. • Addresses project issues on a financial level. • Work with PMs and SPMs to ensure appropriate coverage of all duties within the appropriate process flow. • Initiate changes/updates to the process in a timely manner and ensure they are passed down and implemented by other team members. • Collect and initiate process improvements, eliminating areas of waste to enhance process flow and promote efficiency while passing these on to below team members. • Review End of Day (EOD) reporting pertaining to process flow on assigned projects. • Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the Program Manager. • Additional duties as required.