City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health in Virginia Beach is looking to hire a Remote Member Outreach Representative.

This is a remote position; however, candidates must reside in Virginia.

The Member Outreach Representative directly initiates outbound member outreach and education calls as well as receives inbound calls, following presentation scripts, and capturing health assessment and other member data as directed, using automated database. Assist with finding providers, scheduling appointments and connecting with case management. Probes for understanding of plan benefits and rules and assesses for barriers to access or compliance.

 

Education:

• High School Diploma (required)

Experience:

• 2 years of customer relations, health coaching, customer service and clerical (required)

Keywords: Keywords: Talroo-Allied Health, Call Center, Customer Service

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.