The specialist will provide ongoing technical support by troubleshooting issues via a ticket tracking system and engaging with developers to coordinate bug fixes and new work requests. This role also involves customer outreach, creating knowledge base content, assisting with user onboarding, and advocating for customer-desired features.

The Transition of Care Coach is responsible for care coordination of members experiencing significant health status changes, ensuring seamless transitions to the next care setting and facilitating post-discharge goal attainment. This includes completing post-discharge questionnaires, providing discharge planning, ensuring medication adherence, and offering clinical assistance for member health needs.

The role involves processing and responding to a broad range of customer questions and issues across various communication channels, while investigating and resolving complex customer problems within regulated financial services. Successful candidates will also prepare routine correspondence and reports, ensuring adherence to compliance processes and SLAs.

The Client Support Analyst will analyze complex software issues and serve as the primary point of contact for clients from financial and property management institutions, assisting with various questions and problems. This role requires listening to clients, empathizing, and using troubleshooting skills and technical knowledge to deliver a professional client experience.