The Home Depot logo
The Home Depot

careers.homedepot.com

District Services Manager

ManagerManagerFull TimeRemoteSeniorTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

5 days ago

Salary

Not specified

Seniority

Senior

High School3 yrs expEnglish

Job Description

• The District Services Manager (DSM) plays a pivotal role in driving Services sales growth by cultivating and sustaining a strategic partnership between Service Providers and the Home Services organization. • Manage the entire lifecycle of Service Providers including sourcing, onboarding, expansion, contraction, and termination. • Ensure alignment with business goals, service standards, and compliance expectations. • Research and review customer feedback to identify service improvement opportunities. • Conduct Partnership Reviews and regular check-ins with Service Providers to assess performance and ensure compliance. • Support store teams in managing Service Provider relationships and resolve escalations. • Execute comprehensive field oversight through regular job site inspections to ensure service quality. • Lead monthly compliance reviews and audit analysis to proactively identify risks and remediate underperformance.

Job Requirements

  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.
  • Knowledge or experience in the retail store environment, home improvement industry or general construction industry
  • Experience in residential remodel project management.
  • Demonstrated project management skills.
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
  • Excellent written and verbal communication skills.

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

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