VIRTUAL CLIENT SPECIALIST
Location
United States
Posted
1 day ago
Salary
Not specified
No structured requirement data.
Job Description
Description
Join an Amazing Team at Davinci Virtual!
Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We’re a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service—and we’re looking for friendly, energetic people to join our team!
As a Virtual Client Specialist, you are the voice of our company. You’ll handle inbound calls on behalf of Davinci’s clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you’ll work fully from home—no commute, no dress code, all comfort. (You’ll just need reliable internet and a quiet workspace.)
If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you!
What We Offer:
Competitive Pay & Bonuses
• $16/hr. to start
• New-hire bonuses at 3 months and 9 months
• Lots of opportunity for advancement
Exceptional Benefits (Seriously Amazing!)
• 100% employer-paid Medical, Dental, and Vision for employees
• Affordable family plans
• HSA, FSA, and Dependent Care FSA options
• Employer-paid life insurance, short-term disability, and long-term disability
Rewards & Recognition Program – Nectar
Earn points from peers, leaders, and HR that you can redeem for:
• Bonuses added to your paycheck
• Extra paid time off
• Amazon items or gift cards
Work-From-Home Flexibility
• After training, work fully remote
• Supportive team and leadership
• Opportunities for professional development and leadership training
What You'll Do:
• Answer inbound calls accurately, efficiently, and with a great attitude
• Provide outstanding customer service on every call
• Navigate client instructions, websites, schedules, and tools with confidence
• Send professional, well-written emails as needed
• Meet call quality, accuracy, and answer-time standards
• Communicate effectively with coworkers, leaders, and clients
• Review team stats daily and strive to meet goals
• Follow department procedures, policies, and workflows
• Contribute to team culture and be a positive, supportive teammate
Grow With Us – Professional Development:
• Participate in leadership and personal development programs
• Bring forward ideas to improve processes and the customer experience
• Commit to achieving team and company goals
• Continuously learn new tools and skills
Requirements
What You Need:
• High School diploma
• 40+ WPM typing speed
• Excellent written and verbal English skills
• Customer service experience
• Proficiency with Microsoft Office, Outlook, Internet, and Windows
• Reliable high-speed internet for WFH
• Backup location in case of outages (or ability to work occasionally from our office)
Preferred Traits:
• Team player with strong communication
• Problem-solving and conflict-resolution skills
• Motivated, tech-savvy, and eager to learn
• Organized, focused, and adaptable
• Consistent and dependable attendance
• Professional presentation
Working Conditions
• Quiet, distraction-free home workspace
• Frequent use of phone and computer systems
• Must be able to sit at a desk for most of the shift
• Minimal physical effort required
All job offers are contingent upon passing a background check, including verification of past employment, education, and criminal records as permitted by law.
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