Sr. Manager, Reimbursement Operations leading initiatives to improve reimbursement processes

The Manager – CAT Hail is responsible for overseeing and managing catastrophe (CAT) hail repair operations, ensuring seamless coordination among various stakeholders like Dealerships, Body Shops, and insurance companies. This role involves leading large-scale response efforts, optimizing operational efficiency, and maintaining quality control across all repair processes.

The Operations Lead is responsible for owning the day-to-day operating rhythm of the innovation team, ensuring planning, execution, communication, and governance run smoothly across teams. This involves managing the operational cadence, preparing meetings, coordinating team activity, maintaining tooling, and ensuring portfolio visibility.

The role involves training, coaching, and auditing a group of closers, including managing timecards and scheduling coverage, while also serving as the primary contact for the team and clients. Responsibilities also include running monthly reports, providing constant feedback, setting goals, and assisting with post-closing tasks.