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Role Description

This is a remote position. Do you enjoy helping customers and keeping operations running smoothly behind the scenes? Want a role where your communication and organization skills make a real impact? You'll have the flexibility to work remotely, support two growing businesses, and play a key role in delivering reliable services to customers. If you're organized, proactive, and thrive in a fast-paced support role, this opportunity could be a great fit for you.

The Role: Bilingual Customer Service & Operations Specialist (English & Spanish)

Imagine being the first person a customer connects with when they need help. You’re not just answering calls or replying to messages. You’re coordinating interpreter schedules, assisting customers with service requests, processing orders, and making sure the right people have the right information at the right time. When a new request comes in, you’re on it. When schedules need confirmation or orders need processing, you make sure everything moves forward smoothly.

You don’t just complete tasks, you keep operations moving. Behind every scheduled interpretation, processed order, and completed invoice is a customer or business relying on your support. You’ll ensure nothing slips through the cracks, keep records organized, and help both businesses run efficiently. And when things are quieter? You’ll assist with administrative tasks, making sure every day helps move the business forward.

What Your Days Might Look Like:

• Provide remote administrative and operational support for two businesses (translation services and printer cartridge distribution).
• Serve as the primary remote support when the client’s in-house assistant is unavailable.
• Manage customer communications via phone, text, voicemail, and email using Vonage and Gmail.
• Coordinate interpretation services, including scheduling appointments, assigning interpreters, confirming job details, and monitoring schedules.
• Triaging service requests and determining interpreter availability.
• Enter service details and maintain accurate records of interpretation jobs, clients, and billing information.
• Generate, send, and track invoices for completed services and customer orders.
• Process and track payments using Square.
• Manage order entry and fulfillment for printer cartridge sales and deliveries.
• Monitor inventory levels and coordinate restocking with vendors when supplies run low.
• Coordinate service requests and repair scheduling with technicians.
• Track shipments and deliveries using UPS tools and coordinate with delivery personnel.
• Maintain organized records, schedules, and documentation across both businesses.
• Assist with general administrative tasks to ensure smooth daily operations.

Qualifications

• You’re bilingual in English and Spanish.
• You have strong administrative experience with data entry, scheduling, and invoicing.
• You’re comfortable handling inbound calls, voicemails, and email communication professionally.
• You’re highly detail-oriented and organized, especially when working with numbers, orders, and invoices.
• You can manage multiple workflows across two different businesses simultaneously.
• You’re proactive, reliable, and responsive, ensuring nothing slips through the cracks.
• You enjoy collaborating with a remote team and keeping operations running smoothly.
• You are willing to work in a US time zone schedule.
• You can secure the required technical setup, including:
  • At least a 720p HD webcam
  • A noise-canceling headset
  • A primary internet connection of at least 25 Mbps
  • A backup laptop, backup internet device, and backup power source
  • A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
  • A backup computer with at least Intel Core i3 and 4 GB RAM

Benefits

• We pay you fairly and on time.
• We provide prepaid HMO coverage for your peace of mind.
• We help you grow with tools, training, and honest feedback.
• We celebrate your wins.
• And above all, we actually care.

Important Reminder

ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

Disclaimer

Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.