About XTEL

At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans.

Position Overview
The role of IT Program Delivery Lead within XTEL’s Service Delivery group is crucial for ensuring that global Solution Implementation programs are successful and for managing and developing service delivery team capabilities to achieve program objectives.

Key Responsibilities

• Strategic Planning: Define and execute a global technical program strategy, ensuring optimal use of XTEL technology, budget efficiency, and local market adaptability.

• Project Execution: Lead end-to-end project planning and delivery, ensuring alignment with timelines, budgets, and quality standards while proactively managing risks.

• Team Leadership: Lead, mentor, and develop project teams (functional, technical, QA), fostering a strong culture of discipline, rigor, and continuous improvement.

• Governance & Quality: Implement governance frameworks and quality assurance processes to ensure consistent, high-standard software delivery across all programs.

• Stakeholder Management: Act as the primary point of contact for clients, managing expectations, reporting on delivery performance, and ensuring satisfaction with project outcomes.

• Cross-Functional Coordination: Collaborate across delivery, product engineering, cloud operations, and Customer Success teams to ensure seamless solution integration and business value.

• Partner Management: Oversee relationships with external partners providing implementation and managed services within the client portfolio.

• Performance & Improvement: Monitor program performance, gather feedback, and drive continuous improvement of methodologies and ways of working.

Qualifications

A great candidate will have:

• Experience: 10+ years in technology project management, delivering large-scale enterprise software solutions in commercial environments, ideally for software vendors focused on product and technology adoption.

• Leadership: Proven ability to lead, mentor, and motivate cross-functional and matrixed teams across multiple time zones, managing both direct and indirect resources.

• Stakeholder Management: Strong track record of engaging and influencing senior internal and external stakeholders at various levels of seniority.

• Project Management Expertise: Solid command of PM methodologies (Agile, SDLC) with PMP, Prince2, or Agile certification preferred.

• Financial Acumen: Ability to understand and manage project financials, including fixed-price contracts and their impact on company P&L.

• Communication: Excellent written and verbal communication skills in English; a second language (French or Italian) is a strong plus.

• Analytical Thinking: Sound judgement, ability to see the big picture, evaluate options rationally, and incorporate expert input when making recommendations.

• Technical Background: A background in software engineering or architecture is preferred, along with familiarity with Consumer Goods/Retail sectors.

• Education: Master's degree in Science or Engineering preferred.

What We Offer

• A challenging role in a fast-growing AI-driven revenue management company.

• A diverse and international team with strong ownership and a can-do mentality.

• Opportunities to contribute to the organization's growth and development.

• A cross-functional role spanning geographies and departments.

• Flexible working with hybrid and remote options

Equal Opportunity Statement

If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria.

XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.