Imagine Learning empowers educators to inspire breakthrough moments in every student’s unique learning journey.
Customer Service Representative – Home Learning
Location
United States
Posted
2 days ago
Salary
$15 - $17 / hour
Job Description
Job Requirements
- High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience.
- Familiarity with CRM systems is a plus.
- Outstanding verbal and written skills to engage with customers effectively.
- Ability to prioritize job responsibilities and manage time effectively.
- Dedication to deliver exceptional service by handling customer issues with care and expertise.
- Organization and efficiency, ability to handle various tasks with precision and commitment.
- Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe.
- Ability to work effectively in a team-oriented environment while taking ownership of tasks.
- Experience in Microsoft Office (Outlook, Excel, Word).
Benefits
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Comprehensive maternity and fertility/family building benefits
- Paid bonding leave when a new child joins your family
- Access to on-demand mental health resources
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer time off
- A wide variety of professional development programs, including tuition reimbursement
- Work from home opportunities that foster work/life balance
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