Back to jobsApply
Zephyr

Customer Support Representative (Weekend Shift)

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 51-200

Location

United States

Posted

4 days ago

Salary

Not specified

Seniority

Mid Level

No structured requirement data.

Job Description

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.

About the Role

Stephen K. Denny Heating & Cooling is looking for a Customer Support Representative (CSR) to help support our technicians and ensure installations are completed efficiently and accurately. This is a full-time role that will report to the Client Support Manager and can be fully remote or based out of our Jupiter, FL office.

What You’ll Do

  • Have phone conversations with prospective and current customers to answer questions, set appointments, and schedule service visits
  • Support technicians by ensuring jobs are properly scheduled and customer information is accurate
  • Deliver a high level of customer service while representing the Stephen K. Denny brand

Work Schedule (EST):

  • Tuesday–Friday, 10:00 AM–8:00 PM 

We’d Love to Hear From You If You Have

  • Prior experience working for an HVAC company (preferred)
  • Experience with ServiceTitan (a plus)
  • Excellent written and verbal communication skills
  • Strong customer service and organizational skills
 

Benefits and Perks

  • Competitive Pay: Significant base salary and bonus opportunity
  • Benefits: We offer top-notch benefits!
    • Various medical, dental & vision plans, including 100% employer covered options for you and your family
    • 401(k) match up to 3.5%
    • 100% Company paid long & short-term disability and life insurance
    • Cell phone reimbursement and work-from-home stipend
    • Flexible spending accounts for health and dependent care
  • Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
  • Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Related Job Pages

Remote Customer Support Jobs in the USRemote Full-time Jobs (US)More US Remote Jobs

More Customer Support Jobs

Customer Support Representative

Liquidity Services

Liquidity Services operates the world’s leading global commerce company powering the Circular Economy.

Customer Support4 days ago
Full TimeRemoteTeam 501-1,000Since 1999
Company SiteLinkedIn

Customer Support Representative handling customer inquiries for an online auction business

View details: Customer Support Representative
United States
$18 - $22 / hour
Apply

Senior Client Support Specialist - Third Party Origination

Pennymac
Customer Support4 days ago
Full TimeRemoteTeam 1,001-5,000

This role provides advanced customer-facing support to Third Party Originators (TPO) regarding loan creation, upload, and disclosure processes, including offering guidance and training as needed. The specialist will also engage with the Command Center, assist with TPO credential setup, and handle complex functionality questions and troubleshooting.

View details: Senior Client Support Specialist - Third Party Origination
United States
Apply

Customer Service Representative, Retirement (Remote)

Lincoln Financial

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Customer Support4 days ago
Full TimeRemoteTeam 10,001

The representative will serve as the primary point of contact, handling an average of 60-90 inbound calls, callbacks, and emails daily to address customer inquiries regarding retirement plans. Responsibilities include educating customers, researching multiple systems, and meeting key performance goals in a fast-paced, structured environment.

View details: Customer Service Representative, Retirement (Remote)
United States
Apply

Patient Service Representative (Remote)

BMC Software

Equal Opportunity Employer/Disabled/Veterans. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Customer Support4 days ago
Full TimeRemoteTeam 2-10

The Patient Services Representative manages inbound and outbound communications for ambulatory practices, handling patient inquiries, scheduling, medication reconciliation follow-ups, and insurance verification/authorization management. They are responsible for documenting and relaying patient information according to practice guidelines.

View details: Patient Service Representative (Remote)
United States
$20 - $23 / hour
Apply