• Lead and manage large-scale hail catastrophe (CAT) response operations for vehicles. • Develop and implement efficient repair processes that ensure quality and compliance with industry standards. • Oversee the logistics and deployment of technicians, equipment, and materials for hail-damage repairs. • Coordinate with insurance adjusters, dealerships, and repair facilities to streamline claims and repair workflows. • Monitor key performance indicators (KPIs) to ensure operational efficiency, productivity, and profitability. • Recruit, train, and manage a team of hail repair specialists, paintless dent repair (PDR) technicians, and support staff. • Ensure compliance with safety protocols and industry standards for all field and repair operations. • Develop training programs to enhance team skills and stay ahead of evolving hail repair techniques. • Serve as the primary liaison between Dealerships, Body Shops, insurance providers, and service centers. • Negotiate contracts and service agreements with customers and suppliers to ensure cost-effective operations. • Maintain strong relationships with clients, dealerships, and partners to ensure customer satisfaction. • Develop budgets and cost estimates for CAT hail repair projects to ensure financial efficiency. • Implement cost-control measures to maximize profitability while maintaining service quality. • Ensure compliance with federal, state, and local regulations regarding hail damage repair and insurance claims. • Utilize data analytics and reporting tools to assess performance and improve operational strategies. • Drive continuous improvement initiatives to enhance efficiency and reduce repair turnaround times. • Conduct Quarterly Business Reviews with current customers (QBR) Develop and manage strong relationships with top customers within the Division in partnership with Operations.