IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
Friendship Line Counselor
Location
United States
Posted
5 days ago
Salary
$18 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
IOA's Friendship Line Department ("FL") is seeking a Full-Time Counselor. This position may be remote in California but will require occasional appearances at the HQ in San Francisco for training or other required reasons. Shifts include overnight weekdays and possibly weekends. Salary starts at $18/ hour with a comprehensive benefits package. The FL Counselor receives inbound calls and makes outbound calls providing emotional support, reassurance, counseling, crisis intervention, abuse prevention, well-being checks, and information and referrals for older adults over the phone. FL Counselors also work closely with Supervisors, Manager, Program Coordinator, and Director to ensure that data is collected appropriately, and shifts are adequately covered.Shifts include day, evening and overnight, including weekends.
Other key duties and responsibilities may include, but not necessarily limited to:
Completing six-month assessments for all clients including PHQ-9, UCLA Loneliness, MOS
Social Support, and Suicide Risk Assessment
Assuring all calls coming into the call center are answered in 60 seconds or less
Providing referrals and information to callers as needed
Entering 100% of caller information into FL database in real time
Completing new client intakes as requested
Attending relevant training offered by Friendship Line trainers and IOA
Meeting weekly with FL team for staff meetings and with FL Manager for support and supervision
Assisting with scheduling volunteers for phone shifts as needed
Providing support and assistance to volunteers as needed
Contacting FL Supervisor for call-center support if needed
Performing all other reasonably related tasks as assigned
REQUIRED QUALIFICATIONS:
Prior or current college coursework in Human Services, Social Work, or other health-related field, including Gerontology, Psychology, or Health Sciences
Bilingual in Spanish & English
TECHNOLOGY REQUIREMENTS:
High speed Internet connection (such as cable or DSL) with WiFi
Personal computer with Webcam (PC: Windows 7 SP1 or later, or Mac OS 10.11 or later)
Personal mobile device (Apple iOS 8.3 or newer, or Android 4.2 and newer
DESIRED QUALIFICATIONS
Bachelor’s Degree or higher in Human Services, Social Work, Gerontology, Psychology, Health Sciences, or another health-related field
One-year prior work experience with hotlines and/or call centers
Bilingual fluency in English and Spanish, Chinese or Russian
Prior/current experience as a volunteer or paid staff member in human services
Excellent organizational, interpersonal, and verbal communication skills
Strong detail-orientation, ability to multi-task and good problem-solving skills
MS Office Suite proficiency (Word, Excel, Outlook)•Flexibility and patience to work in a busy team environment
Ability to take direction and refer issues beyond scope of duties to FL Manager
Experience learning and using online database
Experience working with senior adults
Excellent telephone skills
COMPENSATION
Range: $20-$23/hourly
This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
Beware of Hiring Scams
We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.
- Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
- All official communication will come from a verified IOA email address.
- If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.
- All legitimate job openings can be found on the Institute on Aging Careers Page.
We encourage you to learn more about IOA by visiting us here.
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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