The AME Group

Managed IT Services | Cybersecurity | Business Resilience| Backup and Recovery | Compliance Assist | SOC 2 Type 2

IT Engineer – Team Manager

IT SupportIT SupportFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Associate Degree3 yrs expEnglishCloudDNSTcp/ip

Job Description

• Maintain strong phone presence and ensure reliable squad coverage • Respond to client inquiries via phone, email, and tickets with professionalism and urgency • Own issues from intake through resolution, keeping clients updated throughout • Troubleshoot technical issues and escalate when appropriate • Document all interactions and solutions clearly in the service desk system • Meet SLAs and team KPIs while driving consistent service quality • Lead, mentor, and develop team members to reach their full potential • Conduct monthly 1:1s and manage performance reviews (3-month, 6-month, annual) • Monitor service desk trends, ticket patterns, and recurring issues • Prioritize tasks effectively and manage time across competing demands

Job Requirements

  • 3+ years in hands-on IT support (SysAdmin, Tier 2/3), or 2+ years leading technical teams in an MSP or enterprise environment
  • Associate’s or Bachelor’s in IT, Computer Science, or related field
  • CompTIA A+/Network+/Security+, CCNA, Microsoft certifications
  • Experience with PSA/RMM platforms and IT documentation systems
  • Technical Knowledge: AD, Microsoft 365, TCP/IP, DNS, DHCP, cloud fundamentals
  • Familiarity with ITIL processes (Incident, Problem, Change Management)

Benefits

  • Health, dental, and vision insurance
  • Company-paid training and certifications
  • Career growth opportunities

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