• Primary servicing contact for assigned Master and Direct affiliates. • Develop and maintain servicing guidelines, training materials, and onboarding processes for new and existing affiliates. • Ensure smooth activation and adoption of brand systems, tools, and programs; promote operational best practices and brand offerings. • Collect and analyze affiliate performance metrics and survey feedback to identify trends, risks, and growth opportunities. • Provide data‑driven recommendations to improve servicing strategies and affiliate outcomes. • Supply brand‑level inputs for dashboards, cross‑brand reporting, COE modeling, and GRN insights. • Coordinate system access (CREST, Dash, intranet/Learning platforms); troubleshoot issues with IT/Support. • Ensure listing/profile accuracy across global platforms and network directories. • Partner with Finance, Legal, Compliance, Contracts on brand reporting, renewals, agreements, invoicing, and visa documentation. • Draft affiliate communications, service updates, and program announcements. • Support development/execution of Mastermind sessions, SME calls, client group meetings, and leadership roundtables. • Manage logistics, agendas, materials, follow‑ups, and track engagement/participation. • Provide high‑touch guidance on global referral systems; offer concierge‑style agent matching for cross‑border transactions. • Build trusted relationships with Master Franchise leadership and key stakeholders. • Understand market realities and affiliate needs; tailor support and ensure alignment with brand/global initiatives.