Business Development Product Specialist

Product SpecialistProduct SpecialistFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$80K - $110K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Serve as the primary resource for product knowledge, delivering training sessions to sales teams and dealer networks. • Conduct in-person and virtual product demonstrations to showcase features, benefits, and competitive advantages. • Assist technical services and support in delivering high quality technical assistance to dealers. • Partner with our dealers to drive customer engagement and strengthen market presence within the assigned territory. • Support dealers in developing strategies to increase market share and improve customer experience. • Collaborate with the sales organization to identify opportunities, provide technical insights, and assist in the sales process. • Act as a liaison between product development, quality assurance, and sales teams to ensure alignment of product capabilities with customer needs. • Participate in field visits, trade shows, and promotional events to represent the brand and support commercial execution. • Gather market feedback and communicate insights to internal teams for continuous improvement. • Assist and support internal and external customers with technical troubleshooting and diagnostics. • Support YCENA’s go-to-market strategies and encourage dealer participation in all initiatives. • Maintain regular communication with the Business Development Director and Business Development Manager regarding territory performance, dealer activities, and customer trends. • Regularly report insight on training effectiveness, product adoption, and competitive positioning. • Collaborate with all necessary departments regarding current dealer needs.

Job Requirements

  • Technical or engineering degree in a mechanical, hydraulic, electrical or motive power field
  • Five (5+) years of service experience in the construction equipment or off-road equipment industry, compact construction equipment is strongly preferred.
  • Three (3+) years of technical experience supporting dealers, customers, and end users.
  • Strong diagnostic background in and extensive familiarity with diesel engines, hydraulic and electrical systems, CANbus, and telematics.
  • Experience working with small, medium, and large dealer networks, supporting dealer service operations and field technicians.
  • Demonstrated technical field experience
  • Self-motivated and good with time management
  • Presentations skills – create and present territory analysis to management leadership, dealers, and customers.
  • Communication – excellent verbal, written and e-communication skills.
  • Strong organizational skills
  • Initiative – Start and maintain projects with little supervision
  • Proficient with Microsoft Office Suite including Outlook, Excel, PowerPoint, Word as well as familiarity in use of a CRM.
  • Problem-solving and collaboration
  • Ability to apply business concepts and tools to tactical and strategic initiatives, working closely with dealer organizations
  • Strong proficiency in the use of service tools, diagnostic software, and technical and troubleshooting practices including root cause analysis.
  • Proficient in reading and interpreting technical writings including service manuals, product improvement letters, and schematics and diagnostic procedures.

Benefits

  • Medical
  • Dental
  • Vision
  • Basic Life & AD&D
  • Voluntary Term Life
  • Short & Long Term Disability
  • EAP
  • HSA
  • Medical & Dependent Care FSA
  • Accident Insurance
  • Critical Illness
  • Hospital Indemnity
  • Paid Time Off
  • Paid Holidays
  • 401(K) plan with a company match of up to 4%

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