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Role Description

Join Our Team and Make a Difference in Higher Education! At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

The position of the HCM Payroll Support Professional will serve as a functional advisor and ambassador for Employee Services while providing service, support and counseling to university faculty, staff, students, retirees and their dependents through payroll programs, policies, and procedures and to department users entering transactions into the Human Capital Management (HCM) system.

• Contact and answer calls from customers (employees) and CU department users via telephone, e-mail, or by responding to tickets submitted to the ticketing management system.
• Assess incoming issues or concerns and determine the best way to resolve them.
• Educate customers on appropriate procedures to ensure timely and accurate payroll payments.
• Record contact information and resolutions into the ticketing management system.

Qualifications

• Bachelor’s degree from an accredited institution of higher education or equivalent professional experience.
• At least one (1) year of experience working in a customer support environment or supporting payroll activities.
• Preferred: Two (2) years of experience as stated above.
• Preferred: One (1) year experience working as a Customer Service Representative.
• Preferred: Prior work experience in Higher Education environments.
• Preferred: Experience with PeopleSoft HCM system.

Requirements

• Knowledge of payroll systems and processes.
• Exceptional written and oral communication skills.
• Ability to work independently and handle multiple concurrent tasks and responsibilities.
• High level of commitment to customer service.
• Ability to use Microsoft Office programs.

Benefits

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Ample sick and vacation leave, along with at least 12 paid holidays.
• 6 weeks of parental leave.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.