Position Summary

The Cigna Group is hiring Business Project Lead Analysts to support the Claim organization. We have two individual contributor roles:

• One role requires experience with the Proclaim claims processing system
• One role requires experience with Data General claims processing systems

In this role, you will represent Claim operations on enterprise projects and serve as a Claim Subject Matter Expert (SME) for system health, automation, and process improvement initiatives. You will help improve efficiency, reduce costs, and support high‑quality claim services across the organization.

This position works independently and completes day‑to‑day project management activities with minimal supervision.

Key Responsibilities

• Identify and act on opportunities to automate work, improve processes, and reduce costs
• Lead small, time‑limited projects or support key components of larger initiatives
• Partner with business consultants, SMEs, and IT teams to define system requirements and develop solutions
• Resolve non‑routine and escalated issues
• Improve operational efficiency, service quality, and long‑term sustainability across Claim functions
• Review and approve technology designs, testing plans, and acceptance criteria
• Partner with operations leaders and change management teams to support successful implementation
• Provide clear status updates and reporting to leaders and stakeholders
• Develop post‑implementation monitoring to measure results and impact
• Use sound judgment and creativity to plan and deliver improvements
• Maintain strong working relationships with business SMEs and IT partners
• Ensure project plans are documented, approved, and executed on time and within scope
• Coordinate and facilitate working sessions to ensure proper SME involvement
• Serve as a Business Project Lead Analyst on the Claim System Health & Improvement team

Qualifications

• High School Diploma or GED. Bachelor’s degree preferred
• 5+ years of experience with the Proclaim system or 5+ years of experience with Data General claims systems
• Proficiency in Microsoft Office, project management tools, and SharePoint
• Advanced Excel skills
• Ability to work effectively in a changing or ambiguous environment
• Experience working independently and with cross‑functional partners
• Strong problem‑solving, decision‑making, and prioritization skills
• Ability to understand end‑to‑end claim processes
• Strong verbal and written communication skills

• Experience supporting operational readiness activities such as training, SOPs, and production implementation
• Ability to translate business needs into system and process solutions
• Strong relationship‑building skills with the ability to influence across levels

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,700 - 126,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.