The Open Source Serverless API Developer Platform

Senior Customer Success Engineer

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteTeam 1-10Since 2020H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

50 days ago

Salary

$110K - $140K / year

English

Job Description

• Combine technical expertise with customer empathy to deliver world-class support across the entire customer journey. • Own the technical customer relationship from implementation to ongoing support and ticket resolution. • Triage, debug and resolve issues, shipping fixes or implementing small features when needed. • Shield engineering teams from daily flow of customer requests while ensuring customer needs are met. • Translate customer conversations into structured, actionable engineering work. • Create tutorials, customer walkthroughs, and step-by-step enablement content as needed.

Job Requirements

Solid experience in a technical support, customer-facing engineering, or solutions engineering role.
Solid engineering background with hands-on experience across modern backend/web stacks (APIs, auth, networking, observability).
Strong debugging skills and confidence navigating complex systems.
Excellent written communication, you can explain technical concepts clearly and calmly, without losing technical detail.
Proven ability to handle support volume with strong prioritization and time management.
Experience working with ticketing tools such as Zendesk/Pylon or Jira/Linear.
Ability to work independently, take ownership, and drive issues to resolution.
Strong documentation habits: you write things down, keep them updated, and make them easy for others to use.

Benefits

Discretionary PTO: take the time you need to recharge
Competitive compensation
Depending on location, we offer healthcare benefits according to local standards
Team retreats across the globe