• Provide daily expert guidance to existing customers • Develop strong relationships with customers, sales, and product teams • Proactively guide customers through their architectural and product setup and decisions • Troubleshoot and solve complex situations collaborating with Developers and Field Engineers • Contribute to Solo.io projects by submitting issues, pull requests, and documentation • Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility • Manage stressful situations with calm professionalism, empathy, and compassion • Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions