Cherry

Easy payment plans for health and wellness providers and their clients. Fast, high approving and cost effective.

Onboarding Specialist

Onboarding SpecialistCustomer SuccessFull TimeRemoteTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

49 days ago

Salary

$87K / year

2 yrs expEnglish

Job Description

• Deliver best in class training to our customers • Prepare before calls to ensure Cherry implementation is efficient and practical • Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry • Leverage various softwares to effectively conduct a meaningful onboarding experience • Maximize customer usage of our platform in the first 30 days • Introduce and optimize Cherry marketing and placement with merchant partners • Provide customers with best practices and materials to increase their revenue and usage of Cherry • Provide critical feedback to our internal teams

Job Requirements

  • 2+ years of experience in a customer-facing role
  • Developed passion for the customer experience
  • Exceptional verbal and written communication skills
  • Strong ability to connect interpersonally with others
  • Comfortable working with various software platforms
  • Adaptable and proven ability to troubleshoot on the fly
  • Problem solver with a can-do attitude and a high attention to detail
  • Bonus for experience with sales, customer success, or account management

Benefits

  • $33k uncapped on-target commission
  • Generous equity grant
  • Medical, vision, and dental benefits
  • Fully remote company
  • Summer and winter company retreats

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