• Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases • Run tailored onboarding sessions that focus on product education, workflow setup, and early wins • Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey • Track onboarding progress, usage data, and engagement signals to manage timelines and flag potential risks proactively • Document and scale onboarding processes that support repeatability and efficiency • Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams