Mangomint
Next-generation software for salons and spas, helping them reduce overhead costs and modernize the client experience.
Onboarding Manager
Onboarding SpecialistCustomer SuccessFull TimeRemoteTeam 11-50Since 2017H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
61 days ago
Salary
$75K / year
Professional Certificate3 yrs expEnglish
Job Description
• Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout
• Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners
• Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement
• Connect Mangomint features directly to customer pain points and business goals
• Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals
• Create tailored onboarding plans that prioritize the most valuable features first
• Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback
Job Requirements
- 3+ years of experience in the beauty/wellness industry as a service provider, salon/spa manager, or industry operations role
- Proven track record helping customers through complex transitions or implementations
- Someone who thrives in a fast-paced, high-growth environment with evolving processes and expectations
- A performance-driven mindset- you are motivated by metrics, comfortable with accountability, and energized by challenging targets
- A resourceful problem-solver who seeks solutions before escalating questions. Someone who speaks up when seeing issues, admits mistakes, and focuses on solutions
- Skilled process management - ability to manage and direct the entire onboarding journey, not just executing individual tasks
- Tech savvy- comfortable with Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners
Benefits
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app
- One Medical membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program
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