• Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations. • Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives. • Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You’ll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance. • Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process. • Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently. • Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations. • Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements. • Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues. • Customer Success Support: Work closely with the Customer Success team to ensure a smooth transition from onboarding to ongoing customer support.