The Outreach Care Specialist I ensures appropriate member treatment plans are followed for less complex cases and proactively identifies ways to improve member health and meet quality goals. Primary duties involve initiating and managing clinical referrals, coordinating follow-up care, assessing treatment plan compliance via telephone, and identifying barriers to compliance.

Agents will manage inbound customer requests via phone, email, and chat, providing accurate and timely support for lifestyle services, travel coordination, and loyalty program benefits. Responsibilities also include documenting interactions, managing cases within company systems, and collaborating internally to ensure smooth service delivery.

This role involves providing advanced (Tier 2 level) technical support to global customers using education technology products, ranging from answering basic questions to complex setup and error resolution. The specialist will independently provide technical consultations and resolve user account challenges across various online products via email, phone, and video conferences.

Connect with individuals who have requested information about available benefit programs and guide them through the enrollment process. Provide ongoing support including policy reviews and maintain accurate digital documentation.