• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices • Full ownership & accountability of projects (Day 1) • Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets • Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor • Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities • Responsible for customer satisfaction and transaction survey results conducted for project management community • Defining project goals and delivery plans, KPIs for project managers and objectives • Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production • Directly responsible for improving and maintaining long-term customer satisfaction goals • Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor • Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting • Provide guidance to other PMs while working with the assigned major account • Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program • Serve as an escalation point for the customer