ISC2

Your future. Secured.

Exam Administration Coordinator

AdministrationAdministrationFull TimeRemoteTeam 201-500Since 1989H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

High School1 yr expExperience acceptedEnglish

Job Description

• Provide accurate, professional, and timely assistance to candidates during the examination delivery process. • Develop comprehensive knowledge of exam program requirements, policies, and procedures. • Support exam candidates with test administration and security protocols education and information. • Manage special accommodations exam appointments. • Ensure adverse action investigations are processed according to program standards. • Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process. • Document and maintain records of all client, candidate, and test center interactions. • Recognize, document, and inform the supervisor regarding trends in customer correspondence. • Escalate complex inquires / requests to exam subject matter experts. • Perform miscellaneous duties, as assigned.

Job Requirements

  • High School diploma or GED required.
  • Minimum One (1) year of customer service experience, preferably in a call center environment.

Benefits

  • Must have excellent written and verbal communication skills in English.
  • Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation.
  • CRM/database applications experience, a plus (i.e. Salesforce).

Related Categories

Related Job Pages

More Administration Jobs

Full TimeRemote

The Home Visitor provides comprehensive home-visiting services to expectant parents and families with young children using a strength-based, family-centered model. This includes assessing family needs, partnering with parents on development goals, and supporting families in expanding their support systems.

United States
$20 - $23 / hour

Financial Aid Administration-1

Strayer Education, Inc.

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills, and perspectives. We welcome applications from all.

Administration1 day ago
Full TimeRemoteTeam 5,001-10,000

The Financial Aid Administrator will execute transactional and complex financial aid-related activities, including reviewing and determining financial aid eligibility and processing applications, adjustments, and other related functions. This role involves completing assigned work accurately within service levels and managing workflow, with occasional support to the contact center staff.

United States
$22 - $34 / hour

Contracts Administrator

Kreative Technologies

Kreative Technologies is a mission-driven technology company delivering innovative solutions in health technology, cybersecurity, cloud, and enterprise IT systems. We partner with federal agencies and organizations to modernize critical systems, enhance security, and improve outcomes through advanced technology and expert talent.

Administration1 day ago
Part TimeRemoteTeam 51-200

Kreative Technologies is seeking a detail-oriented and organized Contracts Administrator to support the full lifecycle of government and commercial contracts. This role will be responsible for reviewing, preparing, negotiating, and administering contracts and subcontracts while e...

United States
Part TimeRemoteTeam 11-50Since 2022H1B No Sponsor

Benefits Administrator managing employee benefits programs and onboarding processes

North Carolina
$40 - $50 / hour