• Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions. • Lead and mentor a team of product managers across the AI product portfolio. • Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals. • Establish clear success metrics for adoption, engagement, and business impact of AI-driven products. • Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures. • Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS). • Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents. • Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space. • Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization. • Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions. • Ensure internal teams are equipped to position, demo, and sell AI agent products effectively. • Drive collaboration on documentation, enablement, and customer education for AI product launches. • Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience. • Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events. • Build strategic relationships with external partners and platforms in the AI ecosystem.