• Drive customer retention and identify upsell opportunities • Responsible for account plan strategies that result in performance and/or improved customer experience • Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity • Build relationships with strategic leadership level customer contacts • Exceed quarterly renewal and net renewal goals • Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team • Coordinate with business users and procurement to ensure timely renewals • Identify Process inefficiencies and provides recommended solutions