VIP CRM Manager
Location
United States + 2 moreAll locations: United States, Cyprus, Ukraine
Posted
3 days ago
Salary
Not specified
No structured requirement data.
Job Description
Company Description:
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
Who We Are:
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Always Pushing the Boundaries? You Already Belong at RISK!
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
Responsibilities:
Plan, launch, and optimize CRM campaigns for VIP and high-value player segments;
Manage the full lifecycle of VIP CRM campaigns: segmentation, communication setup, launch, monitoring, and post-campaign analysis;
Support development of personalized VIP player journeys and engagement scenarios to improve retention and reduce churn;
Monitor performance of VIP CRM activities and provide insights and recommendations based on key metrics (LTV, NGR, retention, ROI);
Work with CRM tools and automation platforms to implement targeted campaigns and bonuses;
Contribute to optimization of VIP bonus usage while maintaining performance efficiency;
Collaborate with VIP Account Management, Analytics, and Product teams to improve player engagement and campaign effectiveness.
Requirements:
2+ years of CRM experience within the iGaming industry (Casino and/or Sportsbook);
Experience working with VIP or high-value player segments;
Strong analytical mindset and understanding of CRM and marketing performance metrics;
Hands-on experience with CRM automation platforms and campaign management;
Experience with segmentation, A/B testing, and campaign performance analysis;
English proficiency at B2 level or higher;
Strong execution skills, attention to detail, and ability to manage multiple campaigns simultaneously.
Additional Information
Our Benefit Cafeteria is Packed with Goodies:
Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation
And yes, even Massage!
Ready to Take the Leap?
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Manager, Customer Success
Higher PeopleOur client is on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want - when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been more important. Their cloud-based merchandise planning platform built to help next-generation retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions. $10M Raised in 2021 5x the revenue since they raised 110% to ARR goal this year, just finished strongest quarter yet Trusted by brands like Mack Weldon, Rothy’s, Skims and Huckberry
The Manager, Customer Success is a highly execution-focused leader responsible for driving the day-to-day performance of Tapcheck’s Customer Success organization. This leader acts as the operational right hand to the Director of Customer Success, ensuring the team consistently ...
Allara is looking for a Patient Experience Supervisor who leads from the front. This isn't a role where you manage from a distance; you'll own the daily health, coverage, quality, and performance of a 7-day support operation and be accountable for real outcomes. You'll lead a tea...
Partner Engagement Manager
HeggertyAt Heggerty, we are committed to fostering an inclusive and equitable workplace where every employee can thrive. As a leader in literacy and education, we believe that our diversity enriches our work environment and drives our success. Our commitment to equal employment opportunity extends to every aspect of our employment practices, including recruitment, hiring, training, promotions, compensation, and termination. We strive to create an environment where diversity is valued, and all individuals are treated with respect and dignity. We are dedicated to maintaining a workplace where everyone can contribute to their fullest potential, and encourage individuals from all backgrounds to apply. Heggerty is an E-Verify participant. If selected, a background check will be required.
The Partner Engagement Manager serves as the primary relationship lead for assigned district and school partners. This role drives engagement, program usage, professional development alignment, long-term retention, and expansion identification. PEMs focus on activation, implement...
This role involves owning the entire post-sale customer journey, including kickoff, renewal, and expansion, while leading a unified team across Onboarding, Customer Success, and Support. The director will architect a repeatable, data-driven CS motion focused on fast time to value and high product adoption.
