Ovation Healthcare is the premier provider of shared services to improve hospital and system performance.
IT Service Desk Analyst
Location
Tennessee
Posted
6 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- Associate degree in Information Technology or equivalent work experience.
- Knowledge of TCP /IP, DNS, WINS, and DHCP.
- Knowledge of MS Active Directory.
- Knowledge of network cabling standard and network room build outs.
- Tech savvy with working knowledge of office automation products, databases and remote access applications.
- Good understanding of computer systems, mobile devices and other tech products.
- Exceptional judgment, thinking skills, interpersonal skills.
- Ability to escalate and involve other resources as required to deliver/ support SLA’s, business requirements.
- Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information.
- Ability to regularly demonstrate respect and tolerance for others with less knowledge and/or skills.
- Exceptional ability to work as a team player.
- Ability to train, explain and impart knowledge to others.
- Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
- Capable of working within established policies, procedures and practices prescribed by the organization.
- English sufficient to provide and receive instructions/directions.
Benefits
- Evening and weekend off hour activities as required.
- Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
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