NICE

Make experiences flow.

Client Services Project Manager, CX

Project ManagerProject ManagerFull TimeRemoteTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCloudPMP

Job Description

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall). • Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms. • Develop detailed project plans aligned with the SOW. • Lead multiple projects concurrently. • Track action items and enforce accountability across stakeholders. • Identify and mitigate risks early. • Report on Project Financials, including revenue forecasting and recognition. • Lead post-project evaluations. • Communicate clearly and regularly with all stakeholders. • Foster a culture of collaboration and excellence.

Job Requirements

  • University/Bachelor’s degree, with PMP Certification
  • Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment.
  • Proven track record managing multiple projects.
  • Comfortable working with technical teams.
  • Experience serving as the primary client contact.
  • Skilled in developing and maintaining detailed project plans.
  • Proactive in managing risks and escalations.
  • Highly organized and detail oriented.
  • Proficient in MS Project, Jira, Asana, or Smartsheet.

Benefits

  • Health insurance
  • Paid time off
  • Flexible working arrangements
  • Professional development opportunities

Related Categories

Related Job Pages

More Project Manager Jobs

Full TimeRemote

At Matrix Renewables we are looking for a highly motivated individual to play a key role in our Operations team. Based in the U.S., the Project Manager (“PM”) must be familiar with all aspects of the development, construction, commissioning and operation of renewable energy p...

Project ManagementRenewable EnergySolar Project DevelopmentEPC Contract ManagementBudget ManagementSchedule ManagementQuality ManagementContract NegotiationPermittingCAISONERCMISOERCOT
United States

Delivery Lead

Praxent

We get it. You have options. Let us tell you why we’re different. Our work is changing the world of financial services. Everyday, clients arrive with big ideas for their industry. They’re experts in their field with the vision and resources you need to change everything. All that’s left is the right team to bring that vision to life. If you’re a fast learner and you love working on a wide variety of projects, you’re going to like it here. We help our clients modernize, rather than rebuild, outdated customer-facing software applications. Our clients see a return within weeks instead of months and that’s why they choose us. At Praxent, we let you do your work your way. We’re a team of 170+ located throughout the United States and Central/South America. Our role is to encourage you, support you, and give you the freedom you need to thrive. Whether you’re working at home, in a coffee shop, or heck, even on your travels, we’re here to create an environment that lets you live your best life. On your terms. We trust our people to be their best. It’s a level of autonomy and respect that’s helped us grow a diverse and brilliant team of experts. Experts who also happen to be some of the best colleagues you’ve ever worked alongside.

Project Manager3 days ago
Full TimeRemoteTeam 51-200

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Team members may live in the following locations: Te...

United States
$81K - $95K / year

Project Manager - Operations

Gainwell Technologies LLC

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Project Manager3 days ago
Full TimeRemoteTeam 10,001

The Project Manager will assist in keeping projects moving by leading one or more large project management teams, breaking down technological programs, and assisting with staffing. Responsibilities include spearheading project planning, tracking oversight, communicating status and metrics to leadership, and creating schedules, definitions, budgets, and objectives.

United States
$86.8K - $124K / year

Project Coordinator (Remote)

Govcio LLC

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Project Manager3 days ago
Full TimeRemoteTeam 1,001-5,000

The role involves supporting budget management and execution, including developing budgets, monitoring progress, and coordinating interdepartmental participation for projects at the Department of Veterans Affairs. Responsibilities also include building advanced PowerBI dashboards, optimizing Excel trackers for reconciliation, and mentoring newer staff on financial processes.

PowerBIExcelDAXVBAFinancial AnalysisBudgetingForecastingVariance Analysis
United States
$100K - $110K / year