Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteMid LevelTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

North Carolina + 3 moreAll locations: North Carolina, Ohio, Tennessee, Texas

Posted

7 days ago

Salary

$60K - $63K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration. • Responsible for handling customer complaints by investigating problems and providing solutions. • Develop a comprehensive understanding of our solutions and how they overcome customer challenges. • Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers. • Drive strategic add-on and renewal business to Enterprise customers. • Develop a long-lasting, trusted advisor relationship with assigned accounts.

Job Requirements

  • Bachelor's degree preferred, but not required.
  • Minimum of 2 years business to business account management experience.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Experience working with CRM software, Salesforce preferred.
  • Time productivity will be tracked.

Benefits

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.

Related Job Pages

More Customer Success Manager Jobs

Zeta Global logo

Customer Success Manager

Zeta Global

We deliver better experiences for consumers and better results for your brand.

Customer Success Manager7 days ago
Full TimeRemoteTeam 1,001-5,000Since 2007H1B Sponsor

The role involves leading a cross-functional team to optimize client marketing efforts across various platforms and acting as the primary client-facing contact for strategy development and execution. Responsibilities include managing service delivery, leading client communications, and overseeing campaign execution across addressable channels.

United States
$90K - $100K / year
Planet Labs logo

Impact Engagement Manager

Planet Labs

Founded by a team of former NASA scientists in 2010, Planet designs, builds, and launches satellites at faster rates than any organization or government in hist

Customer Success Manager7 days ago
Full TimeRemote

The Sustainability and Impact Team at Planet is seeking a new Impact Engagement Manager. This role will have frontline responsibilities to work with Planet’s Impact, Commercial, and other teams, as well as external partners in areas like food security, disaster response, conser...

satellite remote sensingGISgeospatial productsenvironmental conservationhumanitarian assistanceclimate changeFrenchArabicSub-Saharan Africacustomer engagementproject coordinationcontracting
United States + 97 moreAll locations: United States, Canada, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe
Customer Success Manager7 days ago
Full TimeRemoteTeam 2-10

This role is part of our Youth & Recreational Sports group. Youth & Recreational Sports is comprised of technology platforms, such as SportsEngine, SportsEngine Motion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches, and team administrators in the youth and ...

United States
$22 / year
ContractRemoteTeam 10,001+Since 1971H1B Sponsor

Customer Success Analyst focusing on technical inquiries and user experience

DNS
Ohio
$26 - $34 / hour