Patient Assistance Program / Financial Advocacy Coordinator
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Buffalo, NY | Full-Time | Mon - Fri 11:30am to 8pm EST
- Medical; Dental; Vision
- 401k opportunity
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Quarterly Incentive Bonus
- Paid Volunteer Day
- Referral Incentive Program
- Company Paid Life Insurance; and Short/Long-Term Disability
- A career with purpose: Help patients access life-saving medications.
- Supportive culture: We value teamwork, respect, integrity, and passion.
- Growth opportunities: We invest in your professional and personal development.
- Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
- Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
- Support applications for nonprofit and manufacturer assistance programs.
- Provide clear explanations of insurance benefits and co-pay structures.
- Maintain accurate patient demographic and insurance data in CPR+.
- Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.
- High School Diploma or GED
- 1+ years of patient assistance or advocacy experience
- Registration with Board of Pharmacy (as required by state law)
- Strong communication, organizational, and customer service skills
- Associate degree or Certified Pharmacy Technician (PTCB)
- 3+ years of patient assistance or advocacy experience
- Specialty pharmacy experience
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The Patient Advocacy Coordinator is responsible for assisting patients and/or families in accessing financial resources for pharmacy co-pays by navigating systems to find suitable assistance through non-profit organizations and manufacturer programs. This involves explaining processes, aiding in application completion, and ensuring required documents are submitted.
The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They must also work exception reports, escalate issues to the proper personnel, and collaborate with other functional areas to resolve customer problems.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations.
