Telephone Screener (Full-Time)
Location
United States
Posted
8 days ago
Salary
Not specified
Seniority
Mid Level
No structured requirement data.
Job Description
- The opportunity to protect children’s lives throughout Massachusetts, working in a supportive and collaborative work environment with other enthusiastic, talented, hard-working individuals!
- Continuous training and individual supervision with a Licensed Social Worker (LSWA, LCSW, LICSW) or Licensed Mental Health Counselor (LMHC)
- Complete an intensive comprehensive 6-week training program, followed by monthly workshops on a variety of topics related to Emergency Line work.
- Ability to work five 8-hour shifts per week staggered between 4:00pm to 9:30am weekdays; staggered shifts throughout the weekend, and one overnight shift per week.
- Engages with callers to gather the facts and elicit information needed to complete reports and memos.
- Completes detailed, accurate, and thorough case reports, internal logs, and memoranda. Documents information thoroughly and accurately in the case management system.
- Review and assess information gathered with supervisors to make an informed decision.
- Exhibits a thorough understanding of the terms and policies related to screening as outlined in the DCF Protective Intake Policy and ability to critically apply policies to screening decisions.
- Exhibits a thorough understanding of the terms and requirements included in the MA DCF Missing or Absent Child Policy.
- Ensures confidentiality and a high level of customer service in all interactions. Maintains a professional and non-judgmental demeanor.
- Facilitates DCF interventions and coordinate DCF requests.
- Work requires close visual acuity.
- Bachelor’s Degree in Human Services, Social Work or in a relevant field is required.
- Experience working or volunteering with children and/or families.
- Demonstrates interest in the welfare of children and families.
- General understanding of DCF’s mission, vision, priority objectives, priority population, and familiarity with relevant DCF policies and procedures is preferred.
- Proficiency with Microsoft Office, specifically Word is required.
- Proficiency toggling between multiple technological programs is required.
- Excellent customer service and writing skills required.
Open Date: Open Until Filled
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