Cox Enterprises, a top media, communications, and automotive repair company, operates via three major divisions: Cox Media Group, Cox Communications, and Cox Au

Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 50,000Since 1898Company Site

Location

United States

Posted

35 days ago

Salary

$18 - $27 / hour

Seniority

Senior

High School3 yrs expExperience acceptedEnglish

Job Description

• Ensure that the overall customer experience is 'best in class.' • Execute the outlined processes within the work instructions with proficiency and enthusiasm • Field a high volume of inbound calls • Provide excellent customer service for all inbound and outbound calls • Timely and accurate documentation and notation in all systems regarding each customer contact • Originating all new transactions regarding preventative maintenance and scheduled service and repairs • Assign service requests to the respective market for Dispatching • Coordinate towing of customer units when necessary • Schedule outside vendors when an emergency breakdown is called in • Continuously develop and improve company capabilities in the area of Dispatching • Be professional and establish positive customer rapport, encouraging repeat business

Job Requirements

High School Diploma/GED and 3 years’ experience in a related field
Knowledge of Microsoft Office Suite
Ability to work independently and collaboratively within a team environment
Able to multi-task and meet tight deadlines
Excellent problem-solving skills
Must hold a valid driver’s license

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))