Thinking IT Corp.

We're building the time layer for the workplace of the future. We are a remote first Marketing and IT company.

Operations, User Success

Customer Success ManagerCustomer SuccessInternshipRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

California + 4 moreAll locations: California, District Of Columbia, Nevada, Texas, Washington

Posted

4 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Assisting with updates and maintenance of CRM systems • Gathering and tracking user feedback and support tickets • Supporting internal operations with documentation and workflow enhancements • Analyzing customer data to identify trends and inform best practices • Collaborating with cross-functional teams to improve user experiences

Job Requirements

  • Current students or recent graduates in Business, Marketing, Communications, or related fields
  • Genuine interest in operations, customer success, and CRM
  • Strong organizational and time management skills
  • Effective communication skills in English, both verbal and written
  • Willingness to learn about CRM tools (experience with HubSpot, Salesforce, or similar is a plus)
  • A proactive approach to learning and problem-solving

Benefits

  • Fully remote work
  • Paid time off benefits
  • Flexible hours (depending on role requirements)
  • A collaborative, youthful culture
  • Slack / Discord & Google Workspace (instead of Microsoft Teams and Outlook)
  • The right tools to get your job done effectively
  • Automation and process-driven workflows to make work smoother
  • Tailored onboarding and coaching
  • Fast career scaling
  • Hands-on experience with CRM systems and customer success workflows
  • Training in managing user support tickets, feedback, and process optimization
  • Exposure to international clients in the iGaming industry
  • Mentorship from the Operations and User Success team

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