This role serves as the business manager for the assigned region, overseeing all Operations and Maintenance (O&M) activities and acting as the primary customer contact. Key duties include ensuring safety compliance, supervising and training regional operations team members, meeting contractual obligations, and managing the region to meet profit and cost targets.

This role involves overseeing a team responsible for delivering exceptional technical and customer support to sponsors, site users, and study participants, including hiring, developing, and managing team members while ensuring adequate staffing and resources. Key duties include driving operational excellence by managing ticketing and escalations, establishing performance standards, leading continuous improvement, optimizing processes using AI, and ensuring product support readiness for new releases.

Senior Medical Affairs Operations Manager overseeing clinical affairs at Crinetics Pharmaceuticals

The Director of Payment Operations will lead and develop the Payments Operations and Activations team, focusing on accelerating payments activation, ensuring processor accountability, and scaling operations efficiently. This role owns end-to-end embedded payments operations, manages processor relationships, drives key payment initiatives, and translates data into actionable insights for leadership.