VP Client Support
Location
United States
Posted
3 days ago
Salary
Not specified
No structured requirement data.
Job Description
VP Client Support
Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, we’re building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity — where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you’ll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.
The Vice President, Client Support, is responsible for maintaining effective client service for all customers by utilizing in-depth knowledge of company products, leveraging support best practices, and optimizing client self-service. The position will manage support personnel in different locations to ensure all teams are following the appropriate procedures, service level agreements, systems, and structure. This leadership role is tasked with scaling client support operations globally through strategic initiatives and best practices
Key Responsibilities
- Build and manage a highly productive and scalable support team capable of delivering exceptional client service across various channels
- Achieve high client satisfaction ratings by implementing scalable and efficient support processes that effectively address client needs
- Develop and implement a robust system for tracking and reporting key performance indicators (KPIs) to enhance accountability across the organization
- Develop and evolve comprehensive knowledge-centered support and self-service programs, enhancing client empowerment and satisfaction
- Drive high productivity within the support organization, optimizing resources and processes to handle client inquiries and issues efficiently
- Lead and optimize the integration process for Delivery Engine (DE) teams post-acquisition, ensuring seamless operational and cultural alignment
Competencies
- Encapsulates taking full responsibility for ones actions and their outcomes, emphasizing accountability and learning from experiences
- Proficiency in utilizing data and analytics to make informed decisions and drive business strategies
- Manages critical issues effectively, ensuring timely resolutions at higher management levels.
- Implements KCS and self-service to enhance client support and satisfaction.
- Develops and reports on metrics to measure and enhance organizational efficiency.
Requirements
- 5+ years experience in Client Support Leadership
- Experience leveraging AI in support environments and for self-service
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