Professional Services Consultant
Location
United States
Posted
3 days ago
Salary
$90K - $110K / year
No structured requirement data.
Job Description
REMOTE WITHIN CANADA
What you’ll be doing:
- Deliver implementation and training services, both onsite and remotely, including software configuration and user training.
- Analyze customers’ operational processes to identify opportunities for improvement and solution alignment.
- Lead customers through the full implementation lifecycle from project kickoff and requirement gathering to configuration, training, and go-live.
- Collect, document, and validate project requirements to ensure successful solution delivery.
- Translate client business needs into process improvements and technical solutions, including complex software configurations and customizations.
- Prepare and submit project progress reports in accordance with organizational standards.
- Build and maintain strong client relationships to ensure high satisfaction, efficient deployment, and effective user adoption.
- Collaborate with the sales team during pre-sales activities to identify and understand client requirements.
- Develop and manage detailed project plans outlining timelines, dependencies, required resources, and scope.
- 20% (average)
Technical skill set
- Strong analytical skills (in depth troubleshooting skills)
- Communicate technical information to non-technical users
- Simultaneously manage various tasks and projects effectively and proactively
- Basic database knowledge (mainly Microsoft SQL server and IBM DB2) including the ability to run and build SQL queries
- Good basic knowledge of current MS & IBM Power operating systems
- Basic networking knowledge is highly recommended
- FTP and remote desktop usage experience would be advantageous
- Basic hardware knowledge of PC’s, servers and scanner
- Ability to document/outline issues and requests in writing including all technical aspects
- Excellent verbal and written communication skills
- Ability to follow through the troubleshooting process from start to finish including clear, frequent and effective communications to customers as well as internal stakeholders
- Team player
- Upbeat & positive attitude towards coworkers and customers
- Strong will to learn and grow
- Proactive
- Well spoken
- Windows/Fenestration industry background
- Cabinetry/Furniture industry background
- Production driven environment
- ERP/PPS systems (support and ideally configuration)
- Knowledge of Frontier or similar ERP systems is a significant advantage.
- Bachelor’s Degree in a computer science (or similar education) or, alternatively, several years of IT-related and field work on-site experience (mandatory)
- Working with DB2 SQL queries (mandatory).
- Working within Windows Server environments 2008 and above (advantageous).
- Using trouble-ticketing system (advantageous).
- Diagnosing and resolving application errors via remote tools such as TeamViewer or similar (advantageous).
- Competitive compensation and a comprehensive benefits package
- Be part of a global leader of premium software designed for the discrete manufacturing industry
- Opportunity to travel
- Access to best practices and growth opportunities through our owner Constellation Software
The anticipated salary range for this role is between $90,000-$110,000 CAD.
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