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Role Description

We are seeking a Managing Director, Analytics, who will serve as the business owner for a $3MM+ marquee analytics healthcare account, responsible for maintaining existing business and client satisfaction, bringing new and evolving analytics offerings, and driving portfolio growth across a top 10 global pharmaceutical company. This leader will shape the vision, operating model, and commercial strategy for a large, multi-brand analytics portfolio while ensuring excellence in delivery, innovation, and team development.

This is a hybrid role, based in any of our US offices—including Boston, Chicago, Carmel, Lambertville, or Wilmington—or remotely within the US, depending on team and business needs.

What You’ll Do

• Business Ownership & Client Growth Strategy
  • Own the ongoing success of a marquee $3MM+ analytics business in top 10 global pharma, ensuring retention, modernization, and structured year-over-year growth.
  • Develop and execute commercial plans, modernize capabilities, and create scalable operating models that expand the value of Real Chemistry Analytics across therapeutic areas and client organizations.
  • Identify opportunities to expand scope, introduce new analytics and broader RC capabilities, and deepen client partnership.
  • Maintain and grow existing revenue streams through proactive planning, value articulation, and commercial excellence.
  • Guide multi-brand portfolios encompassing digital analytics, social listening, measurement, RWD, primary market research and audience insights.
  • Serve as a senior advisor to Director–C-Suite clients, ensuring strong relationships, high-quality work, and long-term growth.
  • Design digital analytics and measurement approaches that translate data into clear narratives and actionable recommendations.
  • Oversee annual planning, KPIs, governance, and reporting structures across all analytics workstreams.
  • Ensure insights inform strategy across brand, disease, corporate reputation, and HCP/patient engagement initiatives.
  • Support new business opportunities through pitches, RFP responses, and capability presentations.
• Lead, Inspire, and Develop Your Team
  • Motivate and galvanize a team of next-generation social listening researchers, foster curiosity, innovation, and excellence.
  • Mentor and in some cases directly manage Directors, Senior Managers, and Analysts through structured development and coaching.
  • Manage staffing, capacity planning, work allocation, and career progression.
  • Build a culture centered on excellence, accountability, collaboration, and continuous improvement.
• Ensure Delivery Excellence
  • Oversee the development of social listening reports, landscapes, stakeholder deep dives, monitoring programs, and measurement deliverables.
  • Provide guidance on storylines, insights, recommendations, and client-ready narratives.
  • Strengthen processes, templates, and QA to ensure rigor, accuracy, consistency, and executive-ready storytelling.
  • Champion the use of AI tools to improve efficiency, analytical depth, and output quality.
• Manage Financial & Operational Performance
  • Lead budgets, forecasting, profitability, and staffing across a large portfolio.
  • Partner with finance and account teams on pricing, renewals, and quarterly planning.
  • Drive operational efficiencies, optimize delivery models, and identify opportunities to improve margins without sacrificing quality.
  • Refine operating structures, processes, and resource plans to support scalability and growth.
• Drive Thought Leadership & Innovation
  • Shape Real Chemistry’s POV on next-generation social intelligence, analytics methodologies, and stakeholder insight approaches.
  • Develop case studies, frameworks, and thought leadership that elevate the Analytics practice’s visibility and impact.
  • Partner with leadership, innovation, and data engineering/technology teams to develop new research modalities and tools that enhance speed, depth, and sophistication of insights.
  • Integrate AI tools into workflows to accelerate insight development, streamline analysis, and enhance strategic outputs.
  • Champion frameworks and repeatable products that deliver efficiency and scalability across brands.

Qualifications

• 12-15+ years in social media analytics, digital analytics, social listening, or related research fields in healthcare, specifically.
• Deep expertise with social listening and earned media analysis tools, taxonomies, audience segmentation, and measurement methodologies (i.e., Quid, BrandWatch, Meltwater, StatSocial, Audiense, Pathmatics).
• Strong understanding of digital behaviors and motivations of patients, caregivers, and HCPs and strategies to reach them through an omnichannel model.
• Track record of leading high revenue accounts, complex portfolios in healthcare, within large multi-capability agencies.
• Exceptional communication, data storytelling, and client-facing consulting skills.
• Demonstrated experience developing and scaling high-performing teams.
• Strong operational and financial management capabilities.
• Comfort using AI tools to enhance insight development, efficiency, and analysis.

Pay Range

$220,000-$223,250. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Benefits

• Comprehensive benefit program and perks, tailored to your region.
• Free snacks in offices to keep you running all day long.
• Generous holiday and paid time off.
• Options for private medical, dental, and vision plans.
• Support in saving for the future.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes with LinkedIn Learning.

Company Description

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile.