This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Senior Business & Strategy Analyst will be part of the internal consulting group (Business Analytics) within bswift, responsible for partnering across the company to influence effective data-driven decisions that drive growth and profitability. This is a fast-moving, high-impact role requiring someone who can rapidly context-switch across priorities, operate with analytical rigor, and leverage modern AI tools to accelerate their work. The role provides detailed reporting, business case development, and analysis used by leaders across the company to reach our goals.

Responsibilities

• Influence change and tell a compelling, data-driven story — translating complex analyses into clear, actionable insights for senior stakeholders.
• Solve critical business problems through rigorous data analysis and manage multiple priorities as business needs shift.
• Develop and deliver rapid-turnaround business cases to assess opportunity value and inform strategic and go-to-market decisions.
• Measure and track effectiveness of technology and product initiatives, identifying trends, performance gaps, and optimization opportunities.
• Analyze behavioral and engagement data to surface insights that improve customer and employee outcomes.
• Partner with product, marketing, and operations teams to translate data findings into targeted strategies and recommendations.
• Support the quarterly Board of Directors analyses and reporting packages.
• Collaborate across functions—Service, Sales, Call Center, Marketing, Operations, Finance—to align on business objectives and drive results.
• Leverage AI tools (Claude, ChatGPT, etc.) to accelerate analytical workflows and improve overall output quality.

Qualifications

• 5+ years in business analytics, management consulting, investment banking, or strategy.
• Strong SQL skills; advanced Excel proficiency.
• Comfort with data visualization tools (PowerBI or equivalent).
• Demonstrated ability to operate effectively in a fast-paced, high-priority switching environment.
• Proven ability to build and deliver business cases with speed and rigor.
• Experience leveraging AI tools (Claude, ChatGPT, etc.) to increase analytical output.
• Strong cross-functional relationship skills and collaborative mindset.
• Intellectual curiosity and a bias for digging deep into details.
• Sense of urgency and demonstrated results orientation.

Nice to Have

• Experience at a SaaS company.
• Background in benefits administration or HR technology.
• Familiarity with call center operations, voicebot/IVR solutions, or conversational AI.
• Experience working within a Private Equity-backed company.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.