Pantheon Platform

Website Operations Platform for Drupal & WordPress

Partner Operations Manager

OperationsOperationsFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$95K - $119K / year

EnglishDNSSQL

Job Description

• Manage the Partner Lifecycle: Lead partner enrollment and vetting via the partner portal, and oversee the end-to-end deal registration and verification process. • Drive Technical Execution: Execute digest and alert messaging via customer communication platform, and manage recruitment campaigns across email and in-app channels in collaboration with Partner Marketing. • Build Reporting Infrastructure: Develop and maintain agency-by-agency pipeline reporting, referral validation, and fee reconciliation processes. • Optimize Systems: Manage Salesforce data integrity and linkages to support account planning and weekly pipeline reviews. • Enable Automation: Partner with Product, Design, and Engineering (PDE) to build and test our low-touch customer lifecycle and automate manual verification processes (like /.well-known and TXT records). • Create Operational Playbooks: Document internal processes and build the operational framework for our Gold, Silver, and Bronze partner tiers.

Job Requirements

  • Operational Excellence: You have a background in Revenue, Marketing, or Sales Operations, ideally within a high-growth SaaS environment.
  • Technical Savvy: You aren’t a software engineer, but you are proficient with SQL, BI tools, and Salesforce reporting.
  • Automation Expertise: You are comfortable building multi-step workflows and using no-code tools like Zapier or Workato.
  • Analytical Mindset: You are an expert in spreadsheets and can translate complex data into clear requirements for engineering teams.
  • Technical Problem-Solving: You understand DNS records (TXT) and can guide partners through technical verification steps.
  • Collaboration Skills: You excel at working cross-functionally with Sales, Marketing, and Engineering to turn program goals into scalable systems.

Benefits

  • Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
  • Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.
  • If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io.

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