• Provide advanced customer support in a production environment for Momentum Financials • Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools • Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner • Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues • Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly • Support system configuration, testing, validation activities, and execution support • Perform impact analyses for proposed system changes, releases, and patches • Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with the technical team to identify root causes and recommend solutions • Ensure deliverables comply with project standards, governance processes, and documentation requirements • Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting