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Role Description

The IT Support Manager is a hands-on technical leader responsible for overseeing IXOPAY’s internal/employee-facing IT operations. This role ensures the stability, security, and performance of all end-user systems, SaaS applications, devices, networks, and internal infrastructure.

You will work directly with engineering, security, compliance, and business stakeholders to maintain and continuously improve IXOPAY’s IT environment. This is not a purely supervisory role — the Manager, Internal IT will personally perform troubleshooting, administration, configuration, and implementation work in addition to managing vendor relationships and internal processes.

Responsibilities

• Hands-On Technical Responsibilities:
  • Provide day-to-day technical support for end-user systems including laptops, operating systems, MDM, authentication platforms (SSO, MFA), productivity suites, and collaboration tools.
  • Administer internal IT systems and cloud-based applications (e.g., identity management, endpoint security, device management, network access, VPN).
  • Conduct hands-on troubleshooting, diagnostics, system configuration, and escalated issue resolution.
  • Implement and maintain endpoint security controls in partnership with the Security team (AV/EDR, patching, logging, hardening, access).
  • Manage onboarding/offboarding workflows, account creation, asset deployment, and access reviews.
  • Maintain documentation for IT processes, asset inventories, device baselines, and technical standards.
  • Lead internal IT projects (platform migrations, deployments, upgrades, process improvements).
• Management & Operational Leadership:
  • Oversee the daily operations of the Internal IT function to ensure high service availability and exceptional support to IXOPAY employees.
  • Partner with Security and Compliance, Engineering, and other departments to ensure IT operations meet or exceed internal policy requirements (SOC 2, ISO 27001, PCI DSS).
  • Assist in developing and executing internal IT roadmaps aligned to business priorities, maturity goals, and budget constraints.
  • Manage vendor relationships, procurement, contract renewals, RFPs, and hardware/software inventory lifecycles.
  • Track and manage the Internal IT budget, including forecasting, spend optimization, and cost-efficient technology decisions.
  • Establish KPIs and SLAs for IT service delivery and regularly evaluate performance and opportunities for improvement.
  • Build strong working relationships with department leaders to understand needs, gather requirements, and deliver scalable solutions.
• Culture & Service Delivery:
  • Promote a results-based and customer-centric culture within the internal IT function.
  • Provide superior internal customer service and maintain clear communication with all employees.
  • Ensure a collaborative relationship with the Security and Compliance teams, promoting “secure by default” principles across all IT systems.
  • Demonstrate and promote IXOPAY’s core values in daily interactions and decision-making.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, MIS, or related field (or equivalent practical experience).
• 7+ years of progressive experience in IT operations or internal IT support roles.
• 3+ years in a technical leadership or supervisory capacity.
• Demonstrated success in hands-on administration of IT systems, identity platforms, endpoint security, device management, networks, and SaaS ecosystems.
• Strong interpersonal and communication skills, including customer service, conflict resolution, and the ability to translate technical concepts to non-technical audiences.
• Proven ability to lead, mentor, and hold individuals accountable in a high-growth environment.
• Experience supporting distributed teams in a remote-first or hybrid organization.

Preferred Qualifications

• Experience working within regulated or security-mature environments (SOC 2, ISO 27001, PCI DSS).
• Experience partnering closely with security teams on identity, endpoint, logging, and access controls.
• Experience with automation, scripting, or workflow tooling to improve IT operations.
• Vendor management, budget planning, and RFP experience.

Remote Work

This is a remote-friendly position with the option to work remotely on a permanent basis or work out of our Tulsa, OK office. For remote applicants, Eastern Time Zone is highly preferred.

Benefits

• Competitive salary and benefits
• Opportunities for growth and development
• A collaborative and supportive team environment

US Benefits Include

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employer-paid Life, AD&D, STD & LTD Insurance
• Unlimited PTO & Paid Holidays
• 401(k) Plan with Employer Match