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Role Description

This is a hands-on operational role where you'll work directly with customers to deploy and manage their security protections. You'll be the bridge between our platform capabilities and customer needs, ensuring organizations ranging from nonprofits to multinational enterprises maintain strong security postures.

• Deploy and manage security protections for New Harbor customers
• Respond to vendor security questionnaires using AI-assisted tools and our policy library
• Provide customer support via Slack and email, troubleshooting security configuration issues
• Onboard new customers and guide them through security protection rollout
• Document processes for security operations and customer management

Qualifications

• Currently pursuing undergraduate or graduate degree in Cybersecurity, Information Systems, Computer Science, or related field
• Enjoys working directly with customers and building relationships
• Self-starter who can manage multiple customer relationships with limited direction
• Strong written and verbal communication skills with ability to explain security concepts clearly
• Interest in cybersecurity, compliance, and helping organizations improve their security posture
• Comfortable working with ambiguity and learning new security concepts quickly
• Detail-oriented with strong organizational skills

Requirements

• Familiarity with information security frameworks (CIS, NIST, SOC 2)
• Experience with compliance or audit processes
• Coursework in cybersecurity

Benefits

• Direct customer impact from day one
• Mentorship from experienced security professionals
• Ownership of customer relationships
• Opportunity to make security simple and accessible for organizations of all sizes