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Principal Product Manager – Customer Experience
Location
Texas
Posted
51 days ago
Salary
Not specified
Job Description
Job Requirements
- Customer Experience Expertise: You’ve built or scaled complex customer success, retention, or subscription lifecycle platforms at scale.
- Strategic Thinking: You don't just build features; you understand service design, NPS/CSAT drivers, and churn prediction models.
- Technical Fluency: You can hold your own in a room of architects. You understand APIs, event-driven architecture, and how customer usage and sentiment data flows through a service design stack.
- Data Obsession: You live in the customer journey. You are expert at using SQL, Mixpanel, or Amplitude to find the 'why' behind churn and low engagement.
- Experimental Mindset: You believe in shipping fast, failing small, and doubling down on winners.
- Entrepreneurial Grit: You’ve likely started something yourself or thrived in high-growth, ambiguous environments.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Virtual Wellness Resources
- Work From Home
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