• Work with customers to address and solve a wide variety of technical challenges, meshing the agile capabilities of the Salesforce Platform and portfolio solutions with the technologies the customer already has in place. • Develop relationships with customer IT/technical stakeholders, and help them to understand how the Salesforce platform fits into their overall technology strategy. • Act as a trusted advisor, and guide customers towards solutions that have the greatest likelihood of long-term success. • Hone your own knowledge of the Salesforce product suite through hands-on training and exploration in the areas of customization, integration, and delivery, and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges. • Evangelize the value proposition, benefits, and advantages, of the Salesforce Platform including Data Cloud, Agentforce, AI. High level familiarity with Tableau, Mulesoft, Slack and more is a bonus. Educate customers and peers on the ways to solution using the Salesforce product suite. • Strong understanding of AI and Data architecture principles and the competitive landscape. • Understand and advise on the broad ecosystem of ISV and partner solutions that cooperate and integrate with Salesforce. • Guide deal strategy by providing insight into the technical buyer, and craft influence strategies that resonate with this audience. • Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape. • Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs. • Share your knowledge, best practices, and lessons learned with the broader solution engineering teams to multiply the impact of your work. • Continue to develop yourself as a technologist and as a presales professional in a supportive, collaborative team environment.